INFORMATION TECHNOLOGY SERVICE MANAGEMENT
INFORMATION TECHNOLOGY SERVICE MANAGEMENT
2017 Spring Term
3 Units
Info Tech & Supply Chain Mgmt 772
The course is designed to introduce information technology service management in a variety of enterprise and service industry settings. Concepts of IT service management based on contemporary best practices such as ITIL are covered. The course will cover the mangement of service systems, IT service system design, operations, and management.
Other Requirements: PREREQ: GRADUATE STANDING OR CONSENT OF THE INSTRUCTOR
Class Schedule
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