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MANAGEMENT OF SERVICE OPERATIONS

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MANAGEMENT OF SERVICE OPERATIONS

2015 Fall Term

3 Units

Info Tech & Supply Chain Mgmt 466

An overview course which applies production techniques and concepts to service organizations through the case study method. Problems of producing services will be compared and contrasted to manufacturing. Special demands for organization and control will be reviewed, as well as the identification of elements of success.

Other Requirements: PREREQ: ITSCM 306, ADMISSION TO UPPER DIVISION AND 2.5 COMBINED CUMULATIVE GPA FOR BUSINESS MAJORS

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